Pharmacy
We fill new prescriptions and refills at no cost for covered medications for eligible beneficiaries.
Learn more about
eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from a military treatment facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- Our pharmacy auto-activates your prescription for you. This means we’ll start working on it when submitted by your provider. However, if you’re experiencing an urgent matter or have questions, please check in with a pharmacy technician.
Civilian Providers
If you have prescriptions from a civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DOD LAKENHEATH UK PHARMACY
- NPI number: 1548339716
If you hand-carry a written prescription:
Walk up to the pharmacy counter and hand it to a pharmacy technician.
Option 1: In Person
Go to the pharmacy front desk and speak to a pharmacy technician.
Option 2: Call the Pharmacy
- Call to activate your prescription.
- From a UK phone number: 01480-84-4559
- From a US phone number: 44-1480-84-4556
- From a DSN phone number: 314-268-4556
- Processing times may vary based on pharmacy staffing and resources.
Option 3: Secure Messaging
Send a new prescription request to the pharmacy via secure messaging through the
MHS GENESIS Patient Portal.
Requesting Prescription Refills
We have
three ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medications you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refills will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
Call our pharmacy refill line at 01759-487116. Then, follow the prompts to select where you want to pick up your refills.
Option 3: In Person
Walk into the clinic and speak to a pharmacy technician. Processing time varies based on pharmacy staffing and resources.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID card (or photocopy, digital image).
Drug Take Back Program
Our Drug Take Back Program is currently undergoing contractual and legal review to comply with local laws. We’re currently referring all patients with unwanted or unneeded medications to any local pharmacy. All local pharmacies have a disposal system already in place.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary Search Tool – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary Search Tool lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior authorization requirements and link to forms.
- If a prior authorization or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID card (or photocopy, digital image) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the
Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.